Home > San Martin > J.D. Power and Associates Reports: St. Rose Dominican Hospitals–San Martín Campus Recognized for Providing an Outstanding Inpatient Experience

J.D. Power and Associates Reports: St. Rose Dominican Hospitals–San Martín Campus Recognized for Providing an Outstanding Inpatient Experience

St. Rose Dominican Hospitals–San Martín Campus has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the San Martín Campus to provide “An Outstanding Inpatient Experience.”

According to J.D. Power and Associates, “achieving this distinction demonstrates superior performance by St. Rose Dominican Hospitals–San Martín Campus in achieving service excellence for its inpatient services. Only an elite class of hospitals is recognized for performing at this high level.”

 The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM

The telephone-based research conducted among St. Rose Dominican Hospitals–San Martín Campus patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.

St. Rose Dominican Hospitals–San Martín Campus exceeds the national benchmark study score for inpatient satisfaction. The hospital performs particularly well, compared with the national study, in providing patients with dignity and respect. The San Martín Campus receives particularly high ratings for the courtesy of the doctors and nurses.

The hospital also performs well in providing patients with emotional support, receiving notably high ratings for confidence and trust in the doctor’s skill level and the treatment of family and friends. Nearly 70 percent of St. Rose Dominican Hospitals–San Martín Campus patients indicate they would return to the facility in the future if needed, and 74 percent say they would recommend the facility to family and friends.

“I am proud of the nurses, physicians and supporting staff that have demonstrated the care and compassion needed to provide a quality experience for every one of our patients,” said Rod Davis, president and CEO of St. Rose Dominican Hospitals and senior vice president of operations, CHW Nevada. “Being honored in the J.D. Power and Associates Distinguished Hospital Program recognizes the hard work we do to provide compassionate care to our patients day in and day out.”

“We are pleased to receive such an acknowledgement from J.D. Power and Associates for excellence in inpatient care,” said Vicky VanMeetren, president and CEO, St. Rose Dominican Hospitals–San Martín Campus. “We have created a patient-focused culture that stresses the importance of meeting patient needs at every touch point.”

Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power andAssociatesDistinguishedHospitalrecognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.

About St. Rose Dominican Hospitals

According to the 2010 HealthInsight quality report, based on Medicare data, the three St. Rose Dominican Hospitals – Rose de Lima, Siena and San Martín – are three of the five top ranked hospitals in the state for quality measures and nationally rank in the 80th percentile or higher for quality care. As the community’s only not-for-profit, religiously sponsored hospital, St. Rose Dominican Hospitals is guided by the vision and core values of the Adrian Dominican Sisters and Catholic Healthcare West (CHW). As the community grows, St. Rose’s mission is to serve people in need. For more information, visit www.strosehospitals.org.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

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