Archive for August, 2011

J.D. Power and Associates Reports: St. Rose Dominican Hospitals–San Martín Campus Recognized for Providing an Outstanding Inpatient Experience

St. Rose Dominican Hospitals–San Martín Campus has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the San Martín Campus to provide “An Outstanding Inpatient Experience.”

According to J.D. Power and Associates, “achieving this distinction demonstrates superior performance by St. Rose Dominican Hospitals–San Martín Campus in achieving service excellence for its inpatient services. Only an elite class of hospitals is recognized for performing at this high level.”

 The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM

The telephone-based research conducted among St. Rose Dominican Hospitals–San Martín Campus patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.

St. Rose Dominican Hospitals–San Martín Campus exceeds the national benchmark study score for inpatient satisfaction. The hospital performs particularly well, compared with the national study, in providing patients with dignity and respect. The San Martín Campus receives particularly high ratings for the courtesy of the doctors and nurses.

The hospital also performs well in providing patients with emotional support, receiving notably high ratings for confidence and trust in the doctor’s skill level and the treatment of family and friends. Nearly 70 percent of St. Rose Dominican Hospitals–San Martín Campus patients indicate they would return to the facility in the future if needed, and 74 percent say they would recommend the facility to family and friends.

“I am proud of the nurses, physicians and supporting staff that have demonstrated the care and compassion needed to provide a quality experience for every one of our patients,” said Rod Davis, president and CEO of St. Rose Dominican Hospitals and senior vice president of operations, CHW Nevada. “Being honored in the J.D. Power and Associates Distinguished Hospital Program recognizes the hard work we do to provide compassionate care to our patients day in and day out.”

“We are pleased to receive such an acknowledgement from J.D. Power and Associates for excellence in inpatient care,” said Vicky VanMeetren, president and CEO, St. Rose Dominican Hospitals–San Martín Campus. “We have created a patient-focused culture that stresses the importance of meeting patient needs at every touch point.”

Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power andAssociatesDistinguishedHospitalrecognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.

About St. Rose Dominican Hospitals

According to the 2010 HealthInsight quality report, based on Medicare data, the three St. Rose Dominican Hospitals – Rose de Lima, Siena and San Martín – are three of the five top ranked hospitals in the state for quality measures and nationally rank in the 80th percentile or higher for quality care. As the community’s only not-for-profit, religiously sponsored hospital, St. Rose Dominican Hospitals is guided by the vision and core values of the Adrian Dominican Sisters and Catholic Healthcare West (CHW). As the community grows, St. Rose’s mission is to serve people in need. For more information, visit

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.


Roseman University and St. Rose offer a Health Care MBA

Roseman University of Health Sciences has partnered with St. Rose Dominican Hospitals to offer a Master of Business Administration (MBA) degree aimed at building entrepreneurial skills among health care professionals and others interested in pursuing a career in the business of health care.

“The creation of a health care-focused MBA program is another important step in the Roseman University’s ongoing strategy to build on its core strength of transforming health care education,” said Dr. Okeleke Nzeogwu, MBA program director. “Since 2004, the MBA has been a tremendous value to our Doctor of Pharmacy students, and most recently to our orthodontic residents, who complement their clinical skills with critical business knowledge. With this partnership, now other health care professionals have the same opportunity.”

Professionals who may benefit include physicians, dentists, nurses, business managers of medical practice groups, executives in health care companies, professionals whose clientele includes health care companies and hospital managers and administrators. The curriculum is designed to help graduates make informed business and management decisions, recognize and manage new venture opportunities within organizations and perhaps launch their own businesses. It also prepares individuals for senior level management positions within health care organizations.

For St. Rose Dominican Hospitals President/CEO and Senior Vice President of Operations, CHW Nevada Rod Davis, the program makes sense. “The health care sector makes up more than 16 percent of all economic activity in the U.S. and is expected to grow more than 20 percent by 2020,” Davis said. “As the population ages and as more managers are needed to improve efficiency and ensure quality, while also controlling costs, health care employment will continue to grow at a rapid rate. Business and management education prepares people for the opportunities that come with this growth.”

Students enrolled in the program meet one evening a week and one Saturday a month for about 30 months, which will allow them to continue their careers. Classes are taught at St. Rose Dominican Hospital’s education facility at 1776 E. Warm Springs Road in Las Vegas.

The curriculum uses the Roseman University’s model of teaching one block/course at a time. Throughout the program, lectures, discussions, projects and cases will examine different facets of health care. Roseman University’s MBA program is accredited by the International Assembly for Collegiate Business Education (IACBE).

For information about the Roseman University MBA for health care professionals, please call 702-968-1661 or email

Latch on America!

A giant pink bus is coming to town to bring attention to the wonderful resources available to pregnant women and breastfeeding moms.

Visit us at St. Rose Dominican Hospitals – San Martin Campus, 8280 W. Warm Springs Rd., Las Vegas NV 89113 on August 24 from 11 a.m. to 2 p.m.

The Latch on America Tour is a 45 day journey through 30 cities with 1 goal: to support, empower and connect the breastfeeding community.

There has never been more momentum in the breastfeeding community than right now! From The Surgeon General’s Call to Action to the Frist Lady’s Let’s Move Campaign to a passionate advocacy and support network to multiple celebrity endorsements, breastfeeding has been making headlines!

To celebrate this progress, Milk for Thought is taking the energy, passion and dedication of the breastfeeding comunity on the froad in a big pink tour bus!

In 30+ cities across the country, we will support the Surgeon General’s Call to Action for breastfeeding while a film crew captures the breastfeeding sotires of mothers and advocates and profiles all amazing orgnaizations we meet along the way.

For more information:

To read about the amazing breastfeeding services through St. Rose Domincian Hospitals, call our Barbara Greenspun WomensCare Centers at, (702) 616-4900. Or, you can read about them in our latest issue of WomensCare magazine,

or visit our searchable online magazine and story archive at:[]=c

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