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Zappos Tour

Yesterday, some staff members from Communications toured the world headquarters of Zappos.com. What an experience! From the friendly reception to the decorations throughout (although, we couldn’t help but wonder about fire hazards) it is a work environment that people obviously love to work in!

Probably the biggest take away was that people’s ideas are valued, people are empowered in their own decision making and they encourage fun!

While healthcare and online marketing are two very different areas, I think that St. Rose embodies several of the Zappos ideals – employee’s ideas and suggestions are valued. Everyone – from employees to customers/ patients are given the dignity they deserve. Employees are recognized for their ideas. Collaboration is celebrated and encouraged. Excellence is expected at every level.

Now if we can just get our conference rooms painted like the ones at Zappos!

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